Privacy Policy
Effective Date: September 1, 2025
Last Updated: September 30, 2025
St. Paul Nursing Services (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online—including any SMS or mobile communication features.This Privacy Policy is accessible on all pages of our website via the footer for your convenience.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide:
Name, email address, phone number, insurance details, and any information you submit through contact forms, intake forms, appointment scheduling systems, or SMS/Mobile Opt-In programs.
Health Information:
If you are a patient, we may collect Protected Health Information (PHI) as defined under HIPAA.
Technical Information:
IP address, browser type, device details, and cookies when you interact with our website.
SMS & Mobile Opt-In Information:
If you opt in to receive SMS messages, we collect your mobile phone number and SMS consent status.
2. How We Use Your Information
We use the information we collect to:
* Provide, schedule, and manage healthcare and administrative services
* Verify insurance and process billing
* Communicate with you regarding appointments, reminders, or service updates (including SMS communication if you opt in)
* Maintain compliance with healthcare and privacy laws (HIPAA, CCPA)
* Improve website functionality, performance, and user experience
3. Sharing of Information
We do not sell your personal information.
We may share information only in the following situations:
Service Providers:
Third-party vendors (e.g., EHR platforms, billing systems, SMS platforms) who support our operations and are bound by strict confidentiality and compliance requirements.
Legal & Compliance Requirements:
When required by law, regulation, subpoena, or government request.
With Your Consent:
If you explicitly authorize us to share your information.
Required Statement (Per Compliance Rules)
“Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”We do not use your mobile number or SMS consent for marketing unless you explicitly opt in for marketing communications.
4. HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA).
All Protected Health Information (PHI) is maintained with administrative, physical, and technical safeguards to protect confidentiality and security.
5. Your Rights (California Residents – CCPA)
If you reside in California, you may have rights under the California Consumer Privacy Act, including:
* The right to know what personal information we collect and how we use it
* The right to request deletion of personal information (subject to healthcare record retention requirements)
* The right to opt out of the sale of personal information (we do not sell data)
* The right to non-discrimination for exercising privacy rights
You may submit CCPA-related requests by contacting: support@stpaulbehavioral.com
6. Data Security
We use encryption, secure servers, and restricted access controls to protect your information.While we take all reasonable measures, no data transmission over the internet can be guaranteed 100% secure.
7. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve user experience and website performance. You may disable cookies in your browser settings, but some site features may not function properly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of those websites.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect information from children. If we become aware that such information has been collected, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised “Last Updated” date.
11. Contact Us
For questions regarding this Privacy Policy or your privacy rights, please contact us:
St. Paul Nursing Services
Email: support@stpaulbehavioral.com
Phone: (951) 717-9030
Address: 9333 Base Line Rd Ste 190, Rancho Cucamonga, CA 91730, United States
